Shipping fees are added automatically at checkout. We mainly ship within Canada in 1 week, but also ship certain items, not all, to the U.S. (fees and delivery times vary). Due to U.S. Customs, we cannot guarantee delivery times.
Items are not insured during shipping. We are not responsible for loss or damage during shipping. Please contact us if you wish to insure your order (at your expense)
Please Note: As shipping prices and parcel sizes can vary, we reserve the right to hold back or refund orders unless full shipping costs are paid. We will email and send a paypal request to cover any extra fees charged by Canada Post. To avoid delays, please continue checking email for any updates.
Please allow 7-14 business days for shipping notification for all open stock items.
Please allow 4-6 weeks for backordered or special order items. You will receive an email notifying you of any items on backorder with the anticipated return-to-stock date.
Sold out or discontinued items will be refunded unless customer requests a store credit. We notify customers by email or phone of sold out or discontinued items. It is the customer's responsibility to read and respond to emails or return phone calls to the store.
Order Cancellation Terms:
Order cancellation is required within 72 hours of purchase or a 15% restocking fee will be deducted from the refund amount. Refunds must be requested in writing (by email) by the original customer placing the order and from a valid email address.